We are striving to make your everyday experience ever better
Thank you for choosing Al Tayer Real Estate as your space!
We are constantly working to improve the quality of service and attention to detail to make your stay with us comfortable.
Our online portal makes everything easy.
Al Tayer Real Estate Facillio Tenant Portal is a user-friendly digital platform for seamless communication, service requests, and property updates.
Enhancing tenant experience through reduced interactions and improved functionality for easy living.
Portal Login
Electrical
+97450313145Plumber
+97450212134Maintenance
+97450626245HVAC (Heat and Air Conditioning) Repair
+97450626245
Frequently Asked Questions
-
How do I report a maintenance issue in my commercial space?
If the maintenance issue is related to a common area, please dial 04-4472420 for registering the complaint.
-
Is there a designated point of contact for maintenance concerns?
You can raise a maintenance concern on 04-4472420.
-
What is the procedure for major renovations or modifications to my commercial unit?
Tenant's contractors may remodel and renovate the office at the tenant's cost. The request must be made to property management, followed by approval from facilities management.
-
Can I schedule maintenance work during non-business hours?
You can plan maintenance work outside of office hours by submitting a Permit to Work (PTW) form to our building facilities management office.
-
How are maintenance costs shared among commercial tenants?
Al Tayer Real Estate is the landlord and responsible for the Tower's maintenance and bears all expenditures. Tenant's interior office fit-out is their responsibility, and they pay for any direct expenditures associated with their office space.
-
Are there any upcoming changes or developments in the property that might affect my business?
Our facilities building staff will notify the tenant of any anticipated alterations that may hosted in the building. Our facilities team will ensure that the implementation of modifications does not disrupt or affect the business's working operations.
-
Can I sublet or share my commercial space with another business?
Any sublease requests must permit with prior agreement from the building management.
-
Is signage allowed, and are there guidelines for it?
The signages need to be permitted and placed in the common area and must be requested for subject to the building management approval.
-
How are utility costs managed for commercial spaces?
In the case the service charges ‘Exclusive’, the tenant needs to pay based on the tax invoice shared for tenant settlement. In case the charges ‘inclusive’ utilities (chiller & DEWA) will be paid by the landlord.
-
Are there common areas or amenities available for commercial tenants?
We have common pantry areas, meeting facilities on the first floor, prayer rooms for men and women in the building, and a coffee shop in the lobby.
-
What security measures are in place within the commercial property?
- Access control systems (speed gates) are available at building entrances that allow entry only to registered tenants and visitors.
- All common areas are covered with CCTV cameras.
- 24x7 security service available at the facility.
- The car parking facility is controlled with a gate barrier system, and only authorised tenants can access it. -
How can I access property management services for non-urgent matters?
Tenants can contact our team via email or the mobile/landline number listed in all of our communication systems.
-
Are there specific rules or guidelines for waste disposal and recycling within the property?
All floor garbage rooms have colour-coded containers for waste disposal and recycling.
-
How are maintenance fees handled?
Maintenance is handled by our in house facilities team and its free of cost, however in case of damages done by tenant, then it would be charged to the tenant.
-
How can I renew my lease agreement?
- Our renewals are done online. It’s a simple process where in once the renewal letter is sent to the tenant and rent is agreed by both parties, Contracts are sent via adobe for digital signature.
- The rental cheques then need to be given at our office. -
Are there any upcoming renovations or improvements planned for the property?
We always plan for renovations and improvements in order to benefit our tenants. As and when they come up we will notify accordingly through out announcements.
-
Can I request a transfer to another unit within the same property?
Transfer or upgrade to another unit within the same property can be done. However the new unit will be considered as a new lease and rental will be as per the new rentals for the unit.
-
What is the procedure for terminating my lease early?
- In case of contract termination, the landlord should be notified 60 days in advance.
- In case of early termination, tenant needs to inform us. There will be a notice period of two months and two months penalty which will be levied.
- Once the email is sent across, we will send the vacation notice which will have the procedure to vacate. -
Are pets allowed, and if so, what are the guidelines?
Our buildings are pet free and pets are strictly not allowed.
-
How do I pay my rent, and what are the accepted payment methods?
We only accept Cheques as a method to pay rent. We are working on other payment methods and will notify accordingly.
-
Is parking available, and how does the allocation process work?
The parking is available and allotted as per the unit rented. This will be provided at the time of key handover.
-
How can I contact the property management team for non-urgent matters?
You are welcome to contact us via email, phone, or by visiting our reception area with your queries and suggestions.
The building's maintenance team has been responsive, promptly addressing any concerns or requests, and the staff at all levels has been friendly and efficient.
Residential Tenant
